News

COVID-19 - OUR STATEMENT

 

Updated 6/6/2020 (amended terms come into effect on 15/6/2020)

All Auctions Continue As Planned - Online Only - No Room Bidding Available

From June 15th we will be open for consignments, and operating our valuation services as normal (adhering to all government guidelines regards precautions and safety) in our special outdoor safe drop-off area.

Our unique approach to auctioneering means it is still possible to view and bid at our auctions from the comfort of your own home, and receive your goods in a timely and safe manner. All our sale catalogues are available online and our team are working hard to answer questions and queries.

VALUATIONS: From June 15th we will be open for valuations as usual - our specialist team will be on hand to provide valuations and auction estimates at our saleroom for anyone wishing to consign. We're still actively encouraging this be done virtually where possible via email (info@eastbristol.co.uk), via our simple online form (click 'Valuations'), telephone call (0117 9671000) or video call (call us to book a slot). Once happy with your valuation, our team will be happy to assist you in making appropriate arrangements for contactless drop-off or collection of your items. Alternatively, you can bring items to our saleroom using our safe open-air valuation service - but please try to call ahead where possible.

BIDDING: Bidding online will be available across all the usual platforms. We’re offering LIVE INTERNET BIDDING through our website www.eastbristol.co.uk for a reduced fee of 3%(+VAT) or via the-saleroom.com (4.95%+VAT) as usual. We can also accept bids via email, telephone or by post.

VIEWING: As restrictions ease, we will start allowing SOME auctions to be viewed by APPOINTMENT ONLY - this will not cover all sales, and it will be made clear in the title of each auction where this will be possible. In all instances viewing will be on an item-by-item basis, and items will be transferred to a viewing area for inspection. 'Browsing' the saleroom will not be possible, and we will require a list of lots that wish to be viewed in advance of your visit. Strict measures are in place to protect customers and staff at all times.

COLLECTIONS, DELIVERY & POSTAGE; Collections for purchased items can be made by appointment from 24 hours after the auction. Unfortunately, we cannot permit collections on auction days. Both our postage and packing service, and courier delivery services are fully operational. Please contact us for information or to gain a quote. 

Please check our Facebook page for the latest updates. We'd like to wish our customers all the best in the current climate, and we hope you all stay safe. Thank you – the EBA Team.

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